Shipping, Cancellations, and Returns

How do you ship jewelry ?
Shipments are made via the Post Office in Japan and your country. Alternatively, shipping via UPS or Fedex may be available for your country (use the shipping calculator explained below to find out which shipping methods are available).
What is the shipment fee ?
There is no shipment fee for customers who buy jewelry above 5,000 Yen (without tax) inside Japan. For customers outside of Japan, there is a shipment fee according to the destination. You can calculate the shipment fee to your destination via your chosen method of shipping by:
  1. Place the items you wish to purchase into the shopping cart.
  2. Click on Calculate Shipping at the bottom of the cart area.
  3. Choose your country (Japanese residents should enter in their postal code)
  4. Click on Update Totals
Is there extra charge besides shipment fee for the customers outside of Japan ?
According to the regulations of different countries, there may be extra charge, such as import tax and some other taxes.
Is it possible to make a cancellation ?
A customized order such as Hoshi ring or Kanji Charm can be cancelled within 24 hours. It is regarded as a formal order is established if there is no objection from buyer within 24 hours. Please note that no cancellation is allowed after 24hours since order is made. Other non-customized jewelry order can be cancelled within 48 hours based on the contact from a buyer.
Is there a charge for cancellation ?
There is no cancellation free if a cancellation is made within 24 hours since an order.
Is it possible to return the jewelry ?
Please note that special customized jewelry is not allowed to return. Other jewelry can be refunded on the condition that the jewelry is not used and can be sold. In this case, please contact us within one week after your order, and send the jewelry to us in 14 days. Please note that customer is responsible for paying the shipment fee for returning the jewelry.
Parcel Post generally takes 7-14 business, but may take longer depending on the time of year and your region. If you have not received your item within 20 business days, please contact us. Tracking is included.

Shipping Charge

Domestic (Japan)

Free shipping for customers who buy above $100 (without tax) inside Japan.

All $9.00

Overseas shipping

Post parcel

Free shipping for customers who buy above $500

Asia $25
Europe $35
North America $30
Oceania $40

Delivery date: about 7-14days.

There are countries that customs stop the goods until the customer pays the fee.

UPS or FedEx

Free shipping for customers who buy above $1000

Asia $90
North America $100
Oceania / Europe $110

PROCESSING

Processing of orders generally requires 2-3 business days, but may require longer time in some cases due to made-to-order items, inventory situation, or backlog. A notice will be sent to you when your item is shipped.

SHIPPING TIME

郵便小包 Parcel Post

通常発送してから7日~14日かかります。20営業日を過ぎても届かない場合はご連絡ください。

Generally takes 7-14 business, but may take longer depending on the time of year and your region. If you have not received your item within 20 business days, please contact us. Tracking is included.

Express delivery

Generally takes 2-5 days, and uses UPS or FedEx depending on your region. However, may take longer depending on the time of year and your region. If you have not received your item within 7 business days, please contact us.Tracking is included.