Cancellations, Returns and Exchanges

Cancellations

We do not accept post-order cancellations. Thank you for your understanding.

Returns and Exchanges

ALL SALES ARE FINAL however, we will accept returns on items that were damaged upon receipt (damages include incorrect sizing from what was ordered). All items will be exchanged. Please contact us within seven days from the date of delivery and send the product within fourteen days.We do not offer refunds or returns. Please check the product immediately upon arrival.

Contact us through the email address below
email : info@shinkostudio.com

When returning products, please include an explanation of the following:
1. Order number
2. Customer’s request (return, exchange, resize, etc.)
3. Contents of order
4. Customer name
5. Customer’s contact information

For faulty products or products that you think may have been broken during shipping, please send attached with a picture.

Return Address:
1-14-12 Funabashi, Setagaya-ku, Tokyo Japan 156-0055
Phone:+81-3-3429-8077
SHINKO STUDIO Co., Ltd.

Please note that in the case of cross-border deliveries, additional taxes (such as in the case of intra-Community acquisitions) and / or taxes, such as customs duties, may be paid by the buyer.