Cancellations, Returns and Exchanges
We do not accept post-order cancellations. Thank you for your understanding.
Returns and Exchanges
ALL SALES ARE FINAL however, we will accept returns on items that were damaged upon receipt (damages include incorrect sizing from what was ordered). All items will be exchanged. Please contact us within seven days from the date of delivery and send the product within fourteen days.We do not offer refunds or returns. Please check the product immediately upon arrival.
Contact us through the email address below
email : firstname.lastname@example.org
When returning products, please include an explanation of the following:
1. Order number
2. Customer’s request (return, exchange, resize, etc.)
3. Contents of order
4. Customer name
5. Customer’s contact information
For faulty products or products that you think may have been broken during shipping, please send attached with a picture.
1-14-12 Funabashi, Setagaya-ku, Tokyo Japan 156-0055
SHINKO STUDIO Co., Ltd.
Please note that in the case of cross-border deliveries, additional taxes (such as in the case of intra-Community acquisitions) and / or taxes, such as customs duties, may be paid by the buyer.