Frequently Asked Questions

What does “925 Sterling Silver” mean ?
In our product descriptions of our silver jewelry, you will often see “Sterling Silver” or “925 Sterling Silver”. This refers to the fact that the material is a silver alloy of 92.5% silver and 7.5% of another metal, usually copper. By international agreement and definition, “Sterling” always means that it is 92.5% silver.
Why don’t we offer pure silver jewelry? The problem with silver is that in oxidizes easily tarnishing your jewelry to an ugly brown color. Pure silver is also very soft as a metal and will become damaged very easily. By mixing silver with another metal, it is both hardens the metal and makes it resistant to oxidation ensuring that your precious silver collection remains silver in color for many many years to come.
What is the process of ordering custom-made jewelry ?
Customized Jewelry is made based on each order. It will take around two weeks or one month to make the jewelry since the order, because Shinko Studio craftsmen try to make their best to present perfect and unique jewelry to customers.
  1. An order can be made through our web page or email. Shinko Studio will send an email including detailed information such as the delivery date to customer after confirmation the order. If a cancellation is wished, please inform us within 24 hours since you receive the email from Shinko Studio.
  2. Our craftsman starts to make the jewelry.
  3. Japanese craftsman will make the jewelry only for you with his heart inside it at one time.
  4. Wabori Engraving: after polish, craftsman will engrave the jewelry line by line with chisel and hammer, which is the unique technique of Japanese craftsman.
  5. Engraving character or letter on the jewelry.
  6. Check the jewelry
  7. Package the jewelry with Shinko Studio case.
  8. Delivery the jewelry to customer
How to take care of silver jewelry ?
As silver oxidizes it will tarnish as time passing. Please use the following method to maintain your silver jewelry as your reference.
  1. Use soft and dry cleaning cloth to clean the sweat and dirt on silver jewelry.
  2. Put silver jewelry into warm water mixed with mild soap.
  3. If the silver jewelry tarnishes seriously, please buy specific cleaner for it.
Do you provide gift wrapping service ?
Your jewelry is placed inside a special Shinko Studio box with a ribbon on it, and sent to the recipient.
Is it possible to repair the jewelry ?
Please send the detail information of your jewelry to us by email, and we can make an answer according to the situation.
How much will it cost to repair my jewelry ?
Please send the detail information of your jewelry to us by email first, and we will make a calculation basing on your case.
About Ring Sizes
Getting a ring size correct is difficult when purchasing from a store far away. However, we’ve made it a little easier by offering this sizing chart.
  1. Download the size chart here  
  2. Print the size chart.
  3. Match a ring you currently wear to the size chart.
In some cases, rings can be resized, but custom made rings, and rings with special design may be difficult or impossible to resize.
Do you provide ring size adjustment service ?

We provide size adjustment service for general ring. For example, we provide free size adjustment service for Hoshi Ring bought in 3 months for only one time. There will be a size adjustment fee from the second time. Please note to send the insurance certificate with the ring together for a size adjustment service.

Process of custom jewelry

Customized Jewelry is made based on each order. It will take around two weeks or one month to make the jewelry since the order, because Shinko Studio craftsmen try to make their best to present perfect and unique jewelry to customers.

  1. An order can be made through our web page or email. Shinko Studio will send an email including detailed information such as the delivery date to customer after confirmation the order. If a cancellation is wished, please inform us within 24 hours since you receive the email from Shinko Studio.
  2. Our craftsman starts to make the jewelry.
  3. Japanese craftsman will make the jewelry only for you with his heart inside it at one time.
  4. Wabori Engraving: after polish, craftsman will engrave the jewelry line by line with chisel and hammer, which is the unique technique of Japanese craftsman.
  5. Engraving character or letter on the jewelry.
  6. Check the jewelry
  7. Package the jewelry with Shinko Studio case.
  8. Delivery the jewelry to customer.
How secure is my payment via PayPal ?

PayPalTaken from the PayPal website, the below explains why we trust PayPal with our payment transactions.
https://www.paypal.com/cgi-bin/webscr?cmd=xpt/Help/general/TopQuestion6-outside

The PayPal site is highly secure. We use industry-leading technology (such as SSL) to keep your information safe.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

What Makes the PayPal Site So Secure?

Technology

Our state-of-the-art fraud models and proprietary fraud engine work together to help stop fraudulent transactions before they happen. In addition, PayPal stays at the forefront of security, developing many anti-fraud technologies every year.

Experience

With PayPal, you’ve got the industry’s most experienced fraud team on your side. PayPal processes billions of dollars in payments each year, allowing us to continually perfect our anti-fraud protections. As a result, PayPal’s loss rate is significantly lower than the industry average. We also work with federal law enforcement to catch criminals.

Privacy

PayPal is committed to protecting the privacy of our users. When you send or request money using PayPal, recipients never see your bank account numbers or credit card numbers. They only see your email address, date of sign-up, and whether or not you have completed PayPal’s Verification process.